Refund Policy

Clear guidelines for returns, replacements, and warranty claims for our premium subscriptions.

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Replacement Guarantee Refund Eligibility Non-Refundable Request Process Service Rules Contact Support
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Our Replacement Guarantee

At TDS Official Store, we prioritize immediate replacement over refunds. If your subscription doesn't work as promised, we'll replace it within hours - not days.

When Refunds Are Considered
Limited scenarios where refunds may be issued
Very Low Refund Probability
We issue replacements, not refunds, in 99% of cases. Refunds are considered only in exceptional circumstances where replacement is impossible.

Refunds may be considered in these rare situations only:

  • Complete Service Failure: Subscription doesn't work at all and cannot be replaced with a functional alternative
  • Duplicate Payment: You were accidentally charged twice for the same order
  • Wrong Product Delivered: You received a different product than what you ordered and don't want it
  • Permanent Service Discontinuation: The service provider permanently shuts down the service
Refund Time Window
Refund requests are only considered during your active subscription period. Once your subscription expires, no refunds can be processed.
Non-Refundable Situations
What is NOT eligible for refund under any circumstances
Strict No-Refund Policy
"Change of mind" or "I don't want it anymore" after delivery is NOT a valid reason for refund. All sales are final once the product is delivered and verified.

Absolutely NO REFUNDS for:

  • Change of Mind: You decided you don't want the product after delivery
  • Working Subscription Used: You used the service and then want a refund
  • Found Cheaper Elsewhere: You found a better price after purchase
  • Misunderstanding Features: You didn't understand what the product included
  • Device Compatibility Issues: The subscription doesn't work on your specific device
  • Personal Reasons: Financial issues, gift not wanted, etc.
  • Expired Subscriptions: After your subscription period ends

Important: By purchasing from TDS Official Store, you acknowledge and agree to these non-refundable terms.

How to Request Replacement/Refund
Step-by-step process for assistance
Replacement First Policy
We always try to replace non-working subscriptions first. Refund is the last resort when replacement is impossible.

Step 1: Contact Support Immediately

Reach out to us within 24 hours of discovering the issue via:

Multiple Contact Channels
You can contact us through WhatsApp, Instagram, or Email. WhatsApp is the fastest way to get help.

Step 2: Provide Required Information

  • Your order details (product name, duration, price)
  • Transaction ID/screenshot of payment
  • WhatsApp/Instagram username used for order
  • Detailed description of the issue
  • Screenshots/video of the problem

Step 3: Allow Investigation Time

We investigate every claim thoroughly. This typically takes 6-24 hours depending on the issue complexity.

Step 4: Solution Implementation

We'll either:
1. Replace your subscription immediately
2. Explain why it's working correctly
3. Process refund ONLY if replacement is impossible

Refund Processing Details
How refunds are handled if approved

If your rare refund request is approved, here's how we process it:

Original Payment Method Only
All refunds are processed to the original payment method used for purchase. We cannot refund to different accounts or payment methods.
  • Processing Time: 3-7 business days after approval
  • Method: Return to original UPI/Bank account
  • Amount: Full purchase price (no fees deducted)
  • Notification: You'll receive confirmation via your contact method

Important Notes:

  • Bank processing times vary (usually 1-3 days after we initiate)
  • We provide transaction reference number for tracking
  • No partial refunds - it's all or nothing
  • Once refund is initiated, it cannot be canceled
Service-Specific Rules & Warranty
Different rules for different product categories

YES - Rules are provided with each product. Breaking these rules voids warranty and refund eligibility:

Rules Void Warranty
If you break the specific rules provided with your product, your warranty expires immediately and you become ineligible for replacement or refund.

Common Rules (Product Specific):

  • Single Device Logins: Don't share or use on multiple devices
  • Account Security: Don't change passwords or security settings
  • Usage Limits: Stay within fair usage policies
  • Regional Restrictions: Use only in allowed countries
  • Platform Rules: Follow the service provider's terms

Warranty Period:

  • Streaming Services: Entire subscription duration
  • Software Subscriptions: As long as your plan is active
  • Game Keys/Accounts
  • AI Tools: Duration specified at purchase

Pro Tip: Always read the specific rules sent with your product delivery. Ask us if anything is unclear before using the service.

Contact for Disputes & Questions
How to reach us for clarification or disputes
Primary Dispute Resolution
WhatsApp is our main channel for disputes, but Instagram is also fully supported for resolution. Email is for formal communications only.

For Disputes Contact:

  • WhatsApp: Primary channel - fastest response
  • Instagram: Fully supported for dispute resolution
  • Email: For formal communications only

What to Include in Dispute Messages:

  • "DISPUTE" in the first message
  • Your order reference/details
  • Clear description of the issue
  • What resolution you're seeking
  • All relevant screenshots

Response Time:

  • WhatsApp: 1-6 hours during business hours
  • Instagram: 6-12 hours
  • Email: 24-48 hours

Business Hours: 10 AM - 10 PM IST (Monday-Sunday)

Need Help with Your Order?

Contact us immediately if you're facing issues with your subscription

WhatsApp (Fastest)
+91 9024487624
Instagram
@tdsofficial.store
WhatsApp Support Instagram DM